Privacy Policy

Effective Date: 15 August 2026
Last Updated: 15 August 2026

1. Introduction

Kaiyō Pilates ("Kaiyō Pilates", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

visit our website;
enquire about our services;
submit a lead form or contact us;
purchase memberships, class packs or other services;
attend our studio; or
otherwise interact with Kaiyō Pilates.

We aim to manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) where applicable and as a matter of best practice. Privacy policies should clearly explain what information is collected, why it is collected, how it is used, how individuals can access or correct it, how complaints are handled, and whether information may be disclosed overseas.

2. Who We Are

Kaiyō Pilates is a boutique Pilates studio based in Victoria, Australia.

For privacy enquiries, please contact:

Email: hello@kaiyopilates.com.au

3. What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Full name
Email address
Phone number
Date of birth
Emergency contact details

Health Information

To safely deliver Pilates instruction, we may collect information relating to:

injuries
medical conditions
pregnancy status
surgeries
movement limitations
other health information you voluntarily provide.

Health information is considered sensitive information under Australian privacy law and is collected only where reasonably necessary for providing our services and with your consent.

Booking & Membership Information

attendance history
memberships
class packs
bookings
cancellations
purchase history

Payment Information

Payments are processed securely by third-party payment providers.

Kaiyō Pilates does not store your full credit or debit card details.

Website Information

When you visit our website we may automatically collect:

IP address
browser type
device information
pages visited
referring website
date and time of access

through cookies and analytics technologies.

4. How We Collect Your Information

We collect personal information when you:

submit an enquiry
complete a Meta (Facebook or Instagram) Lead Form
complete a contact form
purchase a membership or class pack
create a Punchpass account
complete health or waiver forms
communicate with us by email, phone or social media
visit our website.

Some information is collected automatically through cookies, website analytics and similar technologies.

5. Why We Collect Your Information

We collect personal information so we can:

provide Pilates classes and related services
manage bookings and memberships
communicate with you regarding classes and appointments
assess whether our services are appropriate for you
respond to enquiries
process payments
improve our services
comply with legal obligations
send marketing communications where you have consented or where permitted by law.

6. Marketing Communications

If you enquire about our services or opt in to receive updates, we may send you information about:

memberships
promotions
workshops
studio updates
events
special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

7. Meta (Facebook & Instagram) Lead Ads

If you complete one of our Meta Lead Forms, the information you provide is used to:

contact you regarding your enquiry;
discuss our services;
assist with bookings or consultations; and
determine whether Kaiyō Pilates is suitable for your needs.

Lead information may be temporarily stored in Meta and transferred to our business systems for follow-up.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

improve website functionality;
understand website traffic;
analyse visitor behaviour; and
improve advertising performance.

We may use services such as:

Google Analytics
Meta Pixel (if implemented)
other website analytics tools from time to time.

You can manage cookies through your web browser settings.

9. Third-Party Service Providers

To operate our business, we use trusted third-party providers.

These may include:

Wix (website hosting)
Punchpass (bookings and memberships)
Stripe (payment processing)
Google Workspace
Google Sheets
Meta Platforms (Facebook & Instagram)
Google Analytics
other software providers that support our business operations.

These providers may store or process information on our behalf in Australia or overseas.

10. Overseas Disclosure

Some of the third-party services we use may store or process personal information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards.

11. How We Protect Your Information

We take reasonable steps to protect personal information from:

misuse
interference
loss
unauthorised access
modification
disclosure.

These measures include secure software platforms, password protection and limiting access to personal information to those who require it to perform their duties. Businesses handling personal information are expected to take reasonable steps to protect it from misuse, loss and unauthorised access.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

provide our services;
comply with legal obligations;
resolve disputes; or
enforce our agreements.

When information is no longer required, we will securely delete or de-identify it where appropriate.

13. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To do so, please contact us using the details below.

14. Complaints

If you believe we have mishandled your personal information, please contact us first so we have an opportunity to investigate and resolve your concerns.

Email:
hello@kaiyopilates.com.au

If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be available on our website.

16. Contact Us

Kaiyō Pilates